What does Screen NSW do?

Screen NSW stimulates creative and business opportunities in the screen industry. It promotes innovation in screen content and technology, and champions the contribution the NSW screen industry makes to our culture, economy and society.

The functions of the Office are outlined in the Screen NSW Charter


Service Standards

The service you can expect from Screen NSW:

We will:

• provide prompt service
• demonstrate standards of conduct and ethics that maintain public confidence
• treat you with courtesy, fairness, dignity and respect
• consult with representatives from key interest groups
• respond to concerns or suggestions you may have in regard to Screen NSW.

Screen NSW will:

• address telephone inquiries within two working days and provide follow up advice within three days
• respond to correspondence within three weeks of receipt
• make decisions on script and project applications generally within 6-8 weeks of receipt of the complete application and supporting documents
• maintain discretion and confidentiality of client's projects and requests.

Please note, due to unforeseen circumstances Screen NSW may need to extend the turnaround times on responding to your requests. In the event that turnaround times are extended we will advise you of the revised timing.


Confidentiality

Screen NSW Staff are required to maintain and keep confidential all information that they receive in the course of their employment, relating to the affairs of Screen NSW, the affairs of clients or any other party that has dealings with Screen NSW. This extends to information gained by employees, the confidentiality of which is not readily apparent. Specifically, staff must not express or inadvertently disclose any confidential information relating to Screen NSW or its clients or any party dealing with Screen NSW to any third party, without the prior approval of the parties affected or the Chief Executive.


Feedback

If you wish to provide feedback or make a formal complaint please see the Feedback and Formal Complaints Policy and Procedure.